Last Update: 10/19/2022 7:46:13 AM
1. CASES FOR SUPPORT
Certain cases will not be solved if the package label (the one with your shipping info on it) was not provided. We recommend you keep your package label and record the process of unpacking the package.
Notes: due to the current Covid situation, we can’t guarantee standard shipping time as normal but we always ship packages right after the production time. Please be informed and understand for us.
We only allow you to modify/cancel your order within 24 hours of payment. After that time, we will not be able to assist you to modify/cancel your order.
2. REPLACEMENT POLICY
Because all items are made to orders, therefore we only consider reshipment requests if one of the following conditions is met:
Within 5 days from the date of receiving your package, you have to notify us of issues with your orders as below:
If your purchase meets any of the criteria above, please contact us.
EVIDENCE TO SUBMIT
Submitting all evidence to clarify shipping/product errors is very important for us to support you. Please note that all required pictures must be sent. You can find the attached pictures below for example:
We will send the replacement for Free within 15 days after the problem is sorted.
Photo of the product clearly showing issues
Photo of package’s shipping label
3. REFUND/ RETURN POLICY
In case you would like a refund/return, please contact us and describe your situation before sending the package to us. Please do not return any items without first contacting us with your issue. Any items sent to us without prior contact will be considered forfeit.
For certain cases, packages might be destroyed by Customs or Carrier and Customers need to place a new order.
There are certain situations where only partial refunds are granted (if applicable)
Once your return is received and inspected, we will send you an email to notify you we have received your returned item.
Depending on cases, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs of the original order are non-refundable and will be deducted from your refund.
Late or missing refunds
If you haven’t received your refund yet after we inform you, please first double-check your bank account.
Second, you can contact your credit card company, it may take some time before your refund is officially posted.
Third, please contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Items not arrived
The 50-day policy will be based on the shipping date. If in case it has passed 50 days for US orders and/or 90 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what you prefer. Customers can choose from refund or replacement.
(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries). Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates shown on the website.
Shipping costs vary depending on the shipping destination. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address.
Last update: 19-10-2022